ZOLA – Learning Without Borders
Capitalized words in this Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms”), available at [https://zolalearningacademy.com]. Please read this Policy in consonance with the Terms.
2.1. In order to provide our services, we collect both personal and anonymous data. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
2.2. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (for example, anonymized data). We collect such information only when you voluntarily submit the same to us on our website.
2.3. We may collect, use, store and transfer different kinds of personal data about you to provide you the Services. Such personal data includes:
(i) Identity and profile-related data: This includes your first and last name, username or similar identifiers, gender, title, feedback, survey responses, etc.;
(ii) Contact data: This includes your email addresses, phone numbers, business addresses, etc.;
(iii) KYC data: This includes identification documents issued by the government or other authorities.
(iv) Transaction data: This includes details of transactions that may occur through the Website or in connection with the Services; any communications by telephone, in person or by any other means relating to those transactions; and details of your visits to our website including the resources you have access to;
(v) Financial data: This includes details pertaining to payments made through the Website, transaction details and bank account details, etc;
(vi) Technical and device data: This includes IP addresses, browser types and versions, time zone settings and locations, operating systems, and other technology on the devices you use to access the Website;
(vii) Usage data: This includes information about how you use our Website; and
(viii) Marketing and communications data: This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
2.4. We may collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under applicable laws.
We use different methods to collect and process data about you.
(i) Information you give us: This is the information (including identity, contact, KYC, financial, and device data) you consent to give us when you use our Services or when you correspond with us (for example, by email or chat, or through the Website). It includes information you provide when you register to use the Services, and any other information you may be required to share in connection with the Services. If you contact us, we will keep a record of the information shared during the correspondence.
(iii) Information we receive from other sources including third parties and publicly available sources: We will receive personal data about you from various third parties and public sources as set out below.
A. Analytics providers such as Google and Facebook;
B. Advertising networks;
C. Search information providers;
D. Contact, financial, and transaction data from providers of technical, payment, and delivery services; and
E. Identity and contact data from publicly available sources.
We use different methods to collect and process data about you.
4.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to provide you with the Website and the Services, or where we need to comply with a legal obligation.
4.2. You agree and acknowledge that by using our Services and creating an account on the Website, you authorize us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.
4.3. You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in Zola in connection with the above-mentioned purposes.
4.4. You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.
4.5. In general, we use your personal data for the following purposes and activities in and outside UAE:
(i) To register you as a user of the Services;
(ii) To provide you with the Services;
(iii) To manage our relationship with you, including notifying you of changes to any Services;
(iv) To administer and protect our business and the Website, including troubleshooting, data analysis, system testing, and performing internal operations;
(v) To deliver content to you;
(vi) To send you communication, including through WhatsApp business messages, in relation to your use of the Website or Services that you have the ability to unsubscribe from;
(vii) To monitor trends so we can improve the Website and Services;
(viii) To improve our business and delivery models;
(ix) To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(x) To enforce our Terms;
(xii) To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(xii) To notify you about changes to our Website or any services we offer or provide though it;
(xiii) To allow you to participate in interactive features on our Website;
(xiv) In any other way we may describe when you provide the information;
(xv) To fulfill any purpose for which you provide it;
(xvi) For any other purpose with your consent
4.6. We may also use the information we have collected from you in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. In this connection, please note that:
(a) Your name, contact details (including address, contact number, email address), products and services information, transaction pattern, behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
(b) The following classes of services, products and subjects may be marketed in direct marketing:
(i) services and products related to our Services and/or our affiliates (including marketing affiliates programs we are a part of);
(ii) reward, loyalty or privileges programs, promotional offers and related services; and
(iii) invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.
(c) We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. User may exercise their opt-out right by notifying us if they wish to object to the use of their personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
4.7. In accordance with the Applicable Law and General Data Protection Regulation (“GDPR”) we have the right to and may charge a minimum fee for processing any data access request.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so only when:
(i) permitted or required by law; or,
(ii) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
(iii) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make our best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements.
The Website may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers, and affiliates (“Third Party Services”). Please note that the Third-Party Services that may be accessible through our Website have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.
8.1. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site or service providers’ systems to recognise your browser and capture and remember certain information.
8.4. Our website uses Google Analytics, a web traffic analysis service provided by Google Inc. (“Google”). Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our Website and to control the information sent to Google.
8.5. Users can block cookies by activating a setting on their browser that allows you to refuse the setting of all or some cookies. However, if the User is accessing their browser settings to block the cookies (including essential cookies) one may not be able to access all or parts of our Website and Services.
8.6. Users can prevent the collection and processing of data by Google using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).
9.1. Zola is committed to protecting all the information collected from users either on the website or in an offline mechanism in accordance with the Applicable Law. We shall take all reasonable and appropriate steps to protect the security and integrity of all personal information/data/documents provided to us either on our website, or by any other means electronic or otherwise.
9.2. We implement appropriate security measures to protect your personal data from unauthorized access, and follow standards prescribed by applicable law. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed constantly to improve the data protection posture.
9.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control.
You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Website or access to the Services.
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
12.1. We keep our Policy under regular review and may amend this Policy from time to time, at our sole discretion.
12.2. The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email. Please ensure that you review this Policy regularly.
This website or any portion of this website (including but not limited to any copyrighted material, trademark, or other proprietary information) may not be reproduced, duplicated, copied , sold, resold, visited, distributed, or otherwise exploited for any commercial purposes without express written consent of Zola and/or its affiliates.
Name: The Manager, Zola Learning Centre
Address: Business Center, Sharjah Publishing City Free Zone, Sharjah, U.A.E